Cakes are for collection only from our Shop in Darwen, Lancashire

FAQ

Ordering

How do I order a cake?

There are various ways for you to order a cake with Flecks Cakes.

ONLINE

Visit our Online Shop and if there is a design that you see on our website then you can order it directly via our online checkout process. Just choose from the options and follow the onscreen directions to place your order.
Alternatively if there is something else that you want on your cake that you cannot find, you can enquire using our enquiry form and we will contact you directly

CONTACT US DIRECT

We are open Monday through Saturday, we do not have any cakes premade for sale but on specified cakes we offer next day availability (Monday to Friday). Every cake is custom made to order. For more information you can call us on 01254 702415, or visit us at the shop

How much notice do you need?

That depends on the type of cake that you are ordering and the level of complexity in the design. Here are our guidelines for our standard cakes:

BIRTHDAY AND CELEBRATION SPONGE CAKES

We normally require a weeks’ notice on all types of birthday and celebration cakes, however if we have the availability we may be able to accommodate order with a shorter amount of time. And we also have a range of cakes available for collection next day.

NEXT DAY CAKES

We have a range of cakes available to order for next day availability. If you order before 12:00 midday and your cake will be ready for 12:00 midday the following day.

WEDDING CAKES & FRUIT CAKES

We will always do our very best to accommodate all orders, however, to allow us the sufficient time to create and process your Iced Wedding cake we recommend giving 3 to 6 months lead time on your order and orders are taken on a first come, first served basis

Can I visit your shop?

Yes, of course! We are open Monday to Friday 09:00-16:30 and Saturdays 09:00-12:00. Come in and speak with our friendly staff about what type of cake you want for your special event. The shop is full of designs and cake creations for you to view.

How much are your cakes?

You can view our standard price lists here: Price List, and through ordering online you will be able to see the prices of the cakes before you purchase them. However for more custom designs the prices are based on the complexity and design.

Standard Vanilla Sponge Cakes start from £14.00

Standard Chocolate Sponge Cakes start from £16.00

Fruit Cakes start from £30.00

Two Tier Wedding Cakes start from £110.00

Three Tier Wedding Cakes start from £210.00

Four Tier Wedding Cakes start from £330.00

We are happy to work within your budget and encourage you to contact us so that we can discuss your cake design in person.

What is your payment policy?

All cakes purchased online require either a partial (deposit) payment or payment in full at checkout via Paypal or debit or credit card. Cakes booked for collection within 7 days will require payment in full when ordering online.

Wedding cakes require a £50 non-refundable deposit to reserve your order, and the remainder is due two weeks prior to the event. All other cakes need to be fully paid at least one week prior to the event. Cake orders placed with less than one weeks’ notice requires payment in full at the time of ordering.

If you cancel an order (not including wedding cakes), and providing no work has been started on your cake design, your balance payment is refundable providing Flecks Cakes is notified at least five (5) business days prior to your collection date/ event. There is no payment refund on orders cancelled within five (5) business days of your collection date / event.

For Wedding Cakes cancellations with more than 4 week’s notice before completion, the deposit payment is non-refundable. For cancellations with less than 4 weeks’ notice before the completion date, the full balance is payable.

Delivery & Collection

Do you deliver?

Delivery is available for wedding cakes as part of our service. We offer personal free delivery within a 10mile radius or our shop in Darwen, Lancashire and we will liaise with your venue to schedule a delivery slot. We may deliver to some areas outside of this, dependant on availability. This will be charged on an hourly basis and determined by the travel distance and time and labour required. However, as we can only carry out a limited number of personal deliveries, advance booking is highly recommended during the wedding season.

While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Flecks Cakes does not recommend clients self-transport cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.

Do you ship your cakes?

We do not ship our cakes

Storage

How long do your cakes last?

The Vanilla and Chocolate cakes should last a minimum of 3 days from collection / delivery if they are stored at room temperature in a cool place out of direct sunlight. Once cut the cake should be kept airtight to retain the freshness.

Our Fruit cakes should last at least three months.

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

Photograph Cakes

Does it cost more to put a picture on my cake?

For computerised images (a photograph or any picture printed onto edible paper) we charge £2.50 for an A4 size or £5.00 for an A3 size sheet.

Can you put any picture on my cake?

The edible image will be the same quality as the image we use, so the better the quality of picture, the better the quality of the edible image on the cake. We can enlarge, reduce or crop the image but the largest photo we can scan is A4.

Do I have to bring a print out or actual photograph to the shop?

When placing an online order for a photo cake you can attach your photo as per the instructions on the order page.

Alternately if you have the image on your computer then you can send this direct to us using our enquiry form or email us at info@fleckscakes.co.uk quoting your order number and the date that you have ordered the cake for.

If you only have the image as a hard copy then you would have to bring this to us at your own risk.

Hand Drawn Cakes

Can you draw anything onto a cake?

Within reason, yes! These cakes are custom made and are extremely unique to us at Flecks Cakes. However, please bear in mind that we are drawing on a cake so please contact us to see what we can do for you. Cartoon images work best for hand drawn cakes – anything too life like with large amounts of detail will have to be done as a photo cake.

Miscellaneous

Are you hiring?

We are not currently hiring any staff, apprentices, work experience students or volunteers. However, if you are an artist living in the area and would like to be considered for any future vacancies please send us your CV with some examples of your work to info@fleckscakes.co.uk and we will keep it on file. While we are happy to look at your work, please note that we do not have time to respond to everyone individually.